Terms and Conditions

ACCOMMODATION CONDITIONS

1) Opening hours:

Monday to Sunday from 8:30 am to 6:00 pm, including holidays;

The establishment is closed to external customers outside the indicated hours.

2) Identification and vaccination of animals:

Only animals with electronic identification (identification chip) and with up-to-date vaccines are admitted;

Mandatory vaccines: kennel rabies and cough;

Recommended vaccines: Parvovirus, Leishmaniasis;

Vaccination Bulletin: They are obligatorily kept by the Hotel during their stay.

3) Conditions for accepting and refusing the animal:

-The Hotel reserves the right to refuse any animal that proves to be sick or contagious;

-The Hotel declines any responsibility if the animal gains internal or external parasites after its stay;

-In cases where parasitic conditions harmful to the Hotel’s good hygiene are detected, the animal will be subject to a veterinary visit organized by our services, at the owner/guardian’s expense. Females in estrus may be refused depending on the Hotel’s capacity (a large number of whole males in accommodation);

4) Personal objects:

The animal’s things are accepted (toys, blankets, beds);

The Hotel declines any responsibility for its degradation;

5) Reservations:

They are made online exclusively. The amounts paid are non-refundable. They are credited to the customer’s account for a future reservation, always subject to availability and current pricing. If there is a change in prices for the desired dates, the difference must be settled before entering the accommodation.

6) Invoicing:

Paper invoices are not issued. They will be sent electronically only.

7) Check-in and check-out

The day of entry and the day of departure must be billed for check-in and check-out at any time within the Hotel’s opening hours.

8) Civil liability:

The owner/guardian is responsible for any damage caused by your animal during its stay;

Green spaces and any other cause attributable to the Hotel are excluded from this rule;

The owner trusts his animal and takes note of the height of the fence (2m). In the case of escape, this cannot be attributed to the Hotel.

9) Illness and accidents:

Hotel hygiene and disinfection are done daily;

The Hotel is not responsible for the animal’s health. The Hotel’s obligation in this matter consists exclusively, and if it detects suspicious signs, to promote the assessment of the animal by the responsible veterinarian and to follow their instructions, at the expense of the owner/guardian;

The owner/guardian authorizes the Hotel to provide the necessary care in the event of an accident/disease, at the expense of the owner/guardian, upon official proof issued by the veterinarian; consultations, surgeries, medications, and transportation expenses will be the sole responsibility of the owner/guardian.

10) Dogs of a potentially dangerous breed:

They will only be accepted with the documentation required by law, namely mandatory registration in the parish council of the domicile, mandatory vaccinations up to date, and individual liability insurance.

11) Abandonment:

In cases where the animal cannot be picked up on the scheduled date, the client undertakes to notify the Hotel as soon as possible, by telephone, email, or any other means at his disposal. A flat fee of €40 per additional night applies if the extension of the stay is not carried out online. At the end of 5 days after the original stay, the Hotel reserves the right to entrust the animal to an animal protection society and promote the abandonment information with the competent authorities. All costs incurred will be the responsibility of the owner/guardian.

12) Food:

Due to the specific conditions of each animal’s diet, the respective food must be provided by the owner/tutor.

13) Stays:
The maximum stay per guest is 90 days.

PAYMENT CONDITIONS

1.º These general conditions of sale are agreed between CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA, with registered office at Rua Casal das Laranjeiras, no8-A, District: Santarém County: Tomar Parish: São João Baptista and Santa Maria dos Olivais 2300 – 331 Take tax identification number 515869856 and contact +351 249 324 311, referred to as “CASAL SÃO MARTINHO” and persons wishing to make purchases through the website www.casalsaomartinho.com, hereinafter referred to as “User”.

2. The parties agree that purchases made through the website www.casalsaomartinho.com will be governed exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1 – PURPOSE

1. The purpose of these general conditions of sale is to provide and define all the information necessary for the User regarding the modalities of order, sale, payment, and provision of the service carried out on the website www.casalsaomartinho.com

2. These conditions regulate all the steps necessary to carry out the purchase and guarantee the continuation of this service provision to the User.

ARTICLE 2 – ORDER

1. The User completes his order by completing the purchase process presented on the website www.casalsaomartinho.com, adding the product(s) or service(s) that they wish to order to the shopping cart:

2. To send your order, the User must:

a) Register on the website www.casalsaomartinho.com, providing the information requested therein.

b) Make the “login” (providing a combination of email and password chosen by the User when registering).

c) Complete the information and choose the options that are made available to you throughout the order completion process (delivery address and billing, shipping method, payment method, as well as the TIN and the name you want to appear on the invoice for tax purposes).

3. The final confirmation of the order by the User is equivalent to complete acceptance of the prices and description of the products/services available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

4. CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA will honor the orders received online. In the absence of availability of the provision of the service, CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the User’s responsibility. Once issued, the invoice cannot be reissued with changes.

6. If the services do not receive the invoice payment within the indicated period, the order will not be guaranteed.

ARTICLE 3 – PAYMENT

1. On the website www.casalsaomartinho.com, CASAL SÃO MARTINHO offers the User the following payment methods via Easypay – Institution of Payment Ltd:

a) Credit card (Visa, Mastercard);
b) Multibanco Reference;
c) Transfer;

PLACEMENT EASYPAY LOGO AND BRAND LOGOS

2. In the case of payment by credit card, the debit will be made to the User’s card immediately after confirming the ability to provide the service. If any of the services ordered cannot be provided, their value will be credited to the User’s card after closing the order.

ARTICLE 4 – AVAILABILITY AND CONSUMPTION

1. The service will be made available after confirmation of payment.

ARTICLE 5 – PRICES

1. Prices must be understood in Euros, with fees and taxes included, considering the VAT in force on the date of payment of the order.

2. If there is an increase in the price of any service, the User will be informed immediately and may choose to continue their order (paying the difference) or cancel it.

ARTICLE 6 – CANCELLATION AND RETURN

1. The cancellation or return process is handled case-by-case by CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA. The request must be sent in writing to the email address geral@casalsaomartinho.com within 30 days after placing the order, with the instructions for cancellation or refund of the amount paid being answered and defined by the COMPANY, by the same means of communication.

2. Whenever possible, the return must be made through the same payment method, but if this is not possible, the User must present proof of payment and ownership of an account or card so that Bank Transfer can make the return.

3. CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA undertakes to reimburse the User within a maximum period of 30 days.

ARTICLE 7 – PRIVACY POLICY

The processing of your data is carried out in compliance with the legislation on protecting personal data. The same, subject to computer processing, will appear in the COMPANY’s database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its supply is optional, and the right to access, rectify and cancel any data that concerns you directly, personally, or in writing is guaranteed, under the terms of the law, directly to the address on the homepage of this website.

Contacts

M: (+351) 249 324 311

E: Geral@casalsaomartinho.com

S: Rua do Paço S/N

2305-072 Alviobeira, Tomar

Opening times

Every day
08:30 am – 6:00 pm

©2022. Casal São Martinho. All Rights Reserved.

Terms and Conditions​

ACCOMMODATION CONDITIONS

1) Opening hours:

Monday to Sunday from 8:30 am to 6:00 pm, including holidays;

The establishment is closed to external customers outside the indicated hours.

2) Identification and vaccination of animals:

Only animals with electronic identification (identification chip) and with up-to-date vaccines are admitted;

Mandatory vaccines: kennel rabies and cough;

Recommended vaccines: Parvovirus, Leishmaniasis;

Vaccination Bulletin: They are obligatorily kept by the Hotel during their stay.

3) Conditions for accepting and refusing the animal:

-The Hotel reserves the right to refuse any animal that proves to be sick or contagious;

-The Hotel declines any responsibility if the animal gains internal or external parasites after its stay;

-In cases where parasitic conditions harmful to the Hotel’s good hygiene are detected, the animal will be subject to a veterinary visit organized by our services, at the owner/guardian’s expense. Females in estrus may be refused depending on the Hotel’s capacity (a large number of whole males in accommodation);

4) Personal objects:

The animal’s things are accepted (toys, blankets, beds);

The Hotel declines any responsibility for its degradation;

5) Reservations:

They are made online exclusively. The amounts paid are non-refundable. They are credited to the customer’s account for a future reservation, always subject to availability and current pricing. If there is a change in prices for the desired dates, the difference must be settled before entering the accommodation.

6) Invoicing:

Paper invoices are not issued. They will be sent electronically only.

7) Check-in and check-out

The day of entry and the day of departure must be billed for check-in and check-out at any time within the Hotel’s opening hours.

8) Civil liability:

The owner/guardian is responsible for any damage caused by your animal during its stay;

Green spaces and any other cause attributable to the Hotel are excluded from this rule;

The owner trusts his animal and takes note of the height of the fence (2m). In the case of escape, this cannot be attributed to the Hotel.

9) Illness and accidents:

Hotel hygiene and disinfection are done daily;

The Hotel is not responsible for the animal’s health. The Hotel’s obligation in this matter consists exclusively, and if it detects suspicious signs, to promote the assessment of the animal by the responsible veterinarian and to follow their instructions, at the expense of the owner/guardian;

The owner/guardian authorizes the Hotel to provide the necessary care in the event of an accident/disease, at the expense of the owner/guardian, upon official proof issued by the veterinarian; consultations, surgeries, medications, and transportation expenses will be the sole responsibility of the owner/guardian.

10) Dogs of a potentially dangerous breed:

They will only be accepted with the documentation required by law, namely mandatory registration in the parish council of the domicile, mandatory vaccinations up to date, and individual liability insurance.

11) Abandonment:

In cases where the animal cannot be picked up on the scheduled date, the client undertakes to notify the Hotel as soon as possible, by telephone, email, or any other means at his disposal. A flat fee of €40 per additional night applies if the extension of the stay is not carried out online. At the end of 5 days after the original stay, the Hotel reserves the right to entrust the animal to an animal protection society and promote the abandonment information with the competent authorities. All costs incurred will be the responsibility of the owner/guardian.

12) Food:

Due to the specific conditions of each animal’s diet, the respective food must be provided by the owner/tutor.

13) Stays:
The maximum stay per guest is 90 days.

PAYMENT CONDITIONS

1.º These general conditions of sale are agreed between CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA, with registered office at Rua Casal das Laranjeiras, no8-A, District: Santarém County: Tomar Parish: São João Baptista and Santa Maria dos Olivais 2300 – 331 Take tax identification number 515869856 and contact +351 249 324 311, referred to as “CASAL SÃO MARTINHO” and persons wishing to make purchases through the website www.casalsaomartinho.com, hereinafter referred to as “User”.

2. The parties agree that purchases made through the website www.casalsaomartinho.com will be governed exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1 – PURPOSE

1. The purpose of these general conditions of sale is to provide and define all the information necessary for the User regarding the modalities of order, sale, payment, and provision of the service carried out on the website www.casalsaomartinho.com

2. These conditions regulate all the steps necessary to carry out the purchase and guarantee the continuation of this service provision to the User.

ARTICLE 2 – ORDER

1. The User completes his order by completing the purchase process presented on the website www.casalsaomartinho.com, adding the product(s) or service(s) that they wish to order to the shopping cart:

2. To send your order, the User must:

a) Register on the website www.casalsaomartinho.com, providing the information requested therein.

b) Make the “login” (providing a combination of email and password chosen by the User when registering).

c) Complete the information and choose the options that are made available to you throughout the order completion process (delivery address and billing, shipping method, payment method, as well as the TIN and the name you want to appear on the invoice for tax purposes).

3. The final confirmation of the order by the User is equivalent to complete acceptance of the prices and description of the products/services available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

4. CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA will honor the orders received online. In the absence of availability of the provision of the service, CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the User’s responsibility. Once issued, the invoice cannot be reissued with changes.

6. If the services do not receive the invoice payment within the indicated period, the order will not be guaranteed.

ARTICLE 3 – PAYMENT

1. On the website www.casalsaomartinho.com, CASAL SÃO MARTINHO offers the User the following payment methods via Easypay – Institution of Payment Ltd:

a) Credit card (Visa, Mastercard);
b) Multibanco Reference;
c) Transfer;

PLACEMENT EASYPAY LOGO AND BRAND LOGOS

2. In the case of payment by credit card, the debit will be made to the User’s card immediately after confirming the ability to provide the service. If any of the services ordered cannot be provided, their value will be credited to the User’s card after closing the order.

ARTICLE 4 – AVAILABILITY AND CONSUMPTION

1. The service will be made available after confirmation of payment.

ARTICLE 5 – PRICES

1. Prices must be understood in Euros, with fees and taxes included, considering the VAT in force on the date of payment of the order.

2. If there is an increase in the price of any service, the User will be informed immediately and may choose to continue their order (paying the difference) or cancel it.

ARTICLE 6 – CANCELLATION AND RETURN

1. The cancellation or return process is handled case-by-case by CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA. The request must be sent in writing to the email address geral@casalsaomartinho.com within 30 days after placing the order, with the instructions for cancellation or refund of the amount paid being answered and defined by the COMPANY, by the same means of communication.

2. Whenever possible, the return must be made through the same payment method, but if this is not possible, the User must present proof of payment and ownership of an account or card so that Bank Transfer can make the return.

3. CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA undertakes to reimburse the User within a maximum period of 30 days.

ARTICLE 7 – PRIVACY POLICY

The processing of your data is carried out in compliance with the legislation on protecting personal data. The same, subject to computer processing, will appear in the COMPANY’s database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its supply is optional, and the right to access, rectify and cancel any data that concerns you directly, personally, or in writing is guaranteed, under the terms of the law, directly to the address on the homepage of this website.

©2022. Casal São Martinho.
All rights reserved.

Contacts

M: (+351) 249 324 311

E: Geral@casalsaomartinho.com

S: Rua do Paço S/N

2305-072 Alviobeira, Tomar

OPENING TIMES

Every day
08:30 am – 6:00 pm

LOCATION

©2022. Casal São Martinho.
All Rights Reserved.